Terms of service
Last Updated: April 5, 2025
These Terms and Conditions ("Agreement") govern the use of services provided by Pantheon ("we", "us", "our") for customers ("you", "your") in connection with the purchase and delivery of products from Pantheon. By placing an order with us, you agree to comply with and be bound by the following terms.
1. Order and Payment
1.1 Placing an Order: When you place an order with Pantheon, you are making an offer to purchase the products in your cart. All orders are subject to acceptance by us. Pantheon reserves the right to refuse or cancel any order at its discretion.
1.2 Payment: Payment for products ordered through Pantheon is required at the time of checkout. We accept a variety of payment methods, including credit cards, debit cards, and other secure online payment platforms.
2. Shipping and Delivery
2.1 Delivery Locations: Pantheon currently ships within Australia and to select international locations. Delivery fees and times vary depending on the destination and the shipping method selected.
2.2 Processing Time: Orders are typically processed within 1-3 business days. Please note that processing time may vary during peak periods such as holidays or sales events.
2.3 Shipping Times: Shipping times are provided as estimates and are not guaranteed. Delivery times may vary depending on the shipping method, destination, and third-party carriers.
2.4 Shipping Methods: Pantheon offers various shipping options, including standard, express, and next-day delivery. You can select the shipping method at checkout. Additional shipping charges will apply depending on the delivery location and chosen method.
2.5 Shipping Delays: Pantheon is not responsible for shipping delays caused by third-party carriers, including but not limited to delays due to weather, strikes, or other unforeseen circumstances. If there is a significant delay, we will notify you as soon as possible.
2.6 Delivery Address: You are responsible for ensuring that the shipping address provided at checkout is accurate and complete. Pantheon is not liable for orders lost or delayed due to incorrect or incomplete shipping addresses.
3. Returns and Refunds
3.1 Return Policy: If you are not satisfied with your purchase, you may return most items within 30 days of receipt, subject to our return policy. To be eligible for a return, items must be unused, in their original packaging, and in a condition suitable for resale.
3.2 Refund Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will issue a refund to your original payment method.
3.3 Non-Returnable Items: Certain products, including custom-made items and perishable goods, may not be eligible for return. Please refer to the product page for specific return information.
4. Customs and Duties
4.1 International Shipping: For international orders, the recipient is responsible for any customs duties, taxes, or fees levied by the destination country. These charges are not included in the shipping cost and are the responsibility of the customer.
4.2 Customs Delays: Pantheon is not responsible for delays caused by customs processing in the destination country.
5. Liability and Risk
5.1 Ownership and Risk: Title to the goods and risk of loss or damage pass to you upon delivery to the carrier. Pantheon is not responsible for any loss or damage to products once they have been handed over to the carrier for delivery.
5.2 Limitation of Liability: Pantheon’s liability for any loss, damage, or defect in the goods is limited to the amount paid for the goods, excluding any delivery charges. We are not liable for any indirect, incidental, or consequential damages arising from your use of our products.
6. Customer Responsibilities
6.1 Accurate Information: You agree to provide accurate, current, and complete information for your account and orders, including billing and shipping details.
6.2 Compliance with Laws: You agree to comply with all applicable Australian and international laws when placing an order with Pantheon, including any import/export restrictions, customs regulations, and other local requirements.
7. Privacy and Security
7.1 Privacy Policy: Pantheon is committed to protecting your privacy. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal information.
7.2 Security: Pantheon uses encryption and secure payment methods to ensure the safety of your personal and payment information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
8. Amendments
8.1 Changes to Terms: Pantheon reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes will be deemed acceptance of the revised terms.
9. Governing Law
9.1 Jurisdiction: This Agreement shall be governed by and construed in accordance with the laws of Australia. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts located in [State/Territory].
Contact Information
For any questions or concerns, please contact Pantheon at:
Email: admin@pantheontkd.com
Website: www.pantheontkd.com
Acknowledgment
By completing a purchase with Pantheon, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.